PNC Mortgage Offers New Online Resource to Provide Convenience and Transparency to Borrowers Through The Home Financing Process
Real-Time Information, Application Status at Your Fingertips
CHICAGO, May 31, 2012 /PRNewswire/ -- PNC Mortgage, a division of PNC Bank, today announced its latest online innovation to enhance the mortgage application process for borrowers, called PNC Mortgage Center(SM). This user-friendly online service offers borrowers real-time information 24 hours a day, seven days a week on the status of their loan applications and enables them to easily submit documents in a secure environment.
"PNC Mortgage Center(SM) provides convenient and transparent communication during the mortgage application process," said Todd Chamberlain, PNC Mortgage president and chief operating officer. "With the addition of the online capabilities of PNC Mortgage Center(SM) to our existing services, we are taking another step forward to offer an improved customer experience."
PNC Mortgage Center(SM) provides an array of services and information to assist first-time and move-up homebuyers or refinancing borrowers, including:
- a copy of their loan application summary, loan status and estimated closing date;
- a portal to securely and quickly upload documents and send messages to PNC Mortgage;
- a list reminding borrowers of their "to do's" to complete the application process; and
- e-mail notifications to confirm when they have reached key application milestones.
To further assist customers, PNC Mortgage Center(SM) contains helpful links on application phrases and terms that enable users to view brief, easy-to-understand definitions or explanations. In addition, they have PNC resource contact information, such as customer support telephone numbers if they prefer to talk directly to a mortgage representative, and access to online information.
PNC Mortgage serves customers through more than 2,900 PNC bank branches and a nationwide network of 125 retail mortgage offices. Also, PNC mortgage holders enjoy account access and customer assistance at pncmortgage.com/MyMortgage.
PNC Bank, N.A., is a member of The PNC Financial Services Group, Inc. (NYSE: PNC). PNC (www.pnc.com) is one of the nation's largest diversified financial services organizations providing retail and business banking; residential mortgage banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management; asset management and global fund services. Follow @PNCNews on Twitter for breaking news, updates and announcements from PNC.
PNC and PNC Mortgage Center are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. (c) 2012 The PNC Financial Services Group, Inc. All rights reserved.
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