Drumbi and CUTech Form Alliance to Provide Next Generation Mobile Customer Service for Credit Unions and Banks
Alliance to deliver leading-edge technology to the contact center
IRVINE, Calif., July 20, 2012 /PRNewswire-iReach/ -- Drumbi and CUTech today announced a customer relationship management (CRM) alliance to deliver contact center business solutions that help credit unions and banks increase operational efficiency, enhance and retain customer relationships and support revenue growth. Drumbi is a leader in the emerging mobile customer service sector and CUTech is a leading provider of research, analysis, consulting and software solutions to the credit union and banking industry.
This alliance brings together Drumbi's market prominence in mobile-based customer communications technology with CUTech's deep understanding of credit unions and consumer banking operations, mobile financial services and strategies. The two companies will integrate offerings for enterprise wide multichannel communication solutions, including telephony, email, Web, chat and collaborative workflows. The alliance's joint offerings and marketing activity are initially targeted at credit unions with a deep commitment to improving the member experience by leveraging smartphone technology.
"In today's customer-focused world, customers expect businesses to treat them the way Apple, Zappos and other leading brands do," said Shervin Talieh, president and CEO, Drumbi. "Each contact between a company and its customers creates a relationship that is more critical than ever. By combining Drumbi's leadership in developing next generation, customer-focused technology with CUTech's proven record as one of the leading providers of solutions and research to the credit union industry, we are uniquely positioned to help thousands of credit unions create amazing customer experiences while saving millions of dollars per year."
"We are thrilled to partner with Drumbi in bringing this delightful customer service experience to credit unions and banks. The service is more convenient for customers, saves time for both customers and call center agents while saving money for financial institutions," said Girish Shah, CEO, CUTech.
This partnership also provides special pricing and terms to CUTech customers. Additionally, the two companies are collaborating to create a virtual customer contact center, showcasing the joint technology capabilities for financial institutions.
Drumbi is a technology company focused on improving consumer and enterprise communications. Drumbi's solutions provide an efficient environment where customers will receive the highest levels of satisfaction while significantly reducing operating costs for businesses.
In providing a platform for predictive, multichannel communications between consumers and businesses, Drumbi empowers consumers to select how they want to communicate, personalizes the experience for them, and saves them valuable time. Drumbi supports phone calls, SMS, website interaction, email, and iOS/Android apps. The solutions work seamlessly with existing enterprise technology, and drive greater self-service adoption for consumers. For more information about Drumbi, visit www.drumbi.com.
CUTech takes Research to Reality by providing technology research, consulting and software to the credit union industry. Since 1996, CUTech has provided world-class solutions to some of the nation's largest and most progressive credit unions. CUTech is focused on helping financial institutions retain and acquire customers, improve operational efficiency and provide competitive advantage. For more information about CUTech, visit www.cutech.com or call (925) 224-7700.
SOURCE Drumbi Inc.Back to top