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HomeServe USA Launches Water Service Line Protection Plan to Homeowners in Louisiana


Protection against unexpected repair costs now available

STAMFORD, Conn., March 5, 2012 /PRNewswire/ -- HomeServe USA, a premier provider of emergency repair service plans in the U.S, has introduced its new Water Service Line Protection Plan to homeowners throughout Louisiana. HomeServe partners with 25 of the nation's leading water, gas, and electrical utilities to offer customer service plans. However, in select areas, including Alexandria, Baton Rouge, Gretna, Houma, Kenner, Lafayette, Lake Charles, Leesville, Marrero, Metairie, Monroe, Natchitoches, Port Allen, Shreveport, Westwego, and Winnsboro, HomeServe is offering its Water Service Line Protection Plan directly to homeowners. HomeServe has recently reached its 1 millionth customer, providing homeowners across the U.S. with coverage from those unexpected repairs not covered by the most common form of homeowner insurance or by local utility service.

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A 2011 national survey conducted by GfK Roper Custom Research finds that nearly 50 percent of homeowners surveyed don't know that they are responsible for repairs to the water line on their property.  Further, the report goes on to state that one-third of all homeowners responding actually assume that their local utility is responsible for the cost of a burst water line between their house and the street, when this is usually not the case. Repairing a water service line can cost more than $2,000.

"One of the challenges of home ownership is that the potential for expensive repairs is always out there," says Tom Rusin, Chief Executive Officer of HomeServe.  "The fact that homeowners don't know about their responsibilities in these situations serves to make unexpected and expensive repairs harder to handle. Emergencies do happen and unfortunately, there's very little someone can do to prevent them, but homeowners can be prepared with a service repair plan that helps cover the cost of expensive water service line repairs." Based upon experience servicing homeowners over the last 8 years, HomeServe estimates that there will be 1.1 million residential water service line breaks around the county this year. 

HomeServe is offering its Water Service Line Protection Plan to homeowners via a no-obligation direct mail offer. This plan provides consumers thousands of dollars in coverage for a low monthly fee. When enrolled in the program, customers have access to a 24-hour emergency hotline that will dispatch a local, licensed and qualified contractor to make any necessary repairs.

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