FARMINGTON, Conn., May 16, 2012 /PRNewswire-iReach/ -- Global Information, Inc. is pleased to announce two significant new reports on Business Process Outsourcing:

Worldwide and U.S. Business Process Outsourcing Services 2012-2016 Forecast

IDC's new Business Process Outsourcing market forecast provides details through 2016 for the worldwide and U.S. business process outsourcing market by key horizontals: Customer Care Business Process Outsourcing Services, Finance and Accounting Business Process Outsourcing Services; Human Resources Business Process Outsourcing Services and Procurement Business Process Outsourcing Services.

IDC expects the worldwide BPO market to reach $202.6 billion in 2016, representing a five-year CAGR of 5.3%. The U.S. market is expected to grow at a five-year CAGR of 4.2%, reaching $92 billion in 2016.

IDC concludes that BPO services vendors are beginning to assist the transformation efforts of their customers. Evidence is now seen in case studies from providers that describe case studies where they have leveraged their automated subprocess solutions, big data, business analytics, mobility, cloud delivery, and so forth, and as a result, customers are not only reducing errors/defects in their processes but beginning to standardize processes globally, analyze business performance (often in real time), and gain more insight and control over their business operations.

An Executive Summary for this report and a free sample of the full document are available at http://www.giiresearch.com/report/id240680-worldwide-us-business-process-outsourcing-services.html

Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors

For a detailed look at a microcosm of BPO activity, readers should look to the new Frost & Sullivan market research report on the South African business process outsourcing and contact centre market. It provides the current and future size of the market, including External Challenges, BPO Market Drivers and Restraints.

The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associated with each scenario are also presented. More pertinently, the study analyses the demand dynamics of the market, which encompasses identifying the key end users in the financial and retail sectors and how to understand user requirements and trends. It also provides strategic recommendations for current and future market participants.

A summary for this report and a free sample of the full document are available at http://www.giiresearch.com/report/fs239827-demand-analysis-bpo-contact-centre-market-within.html

About Global Information, Inc. Global Information (GII) (http://www.giiresearch.com) is an information service company partnering with over 300 research companies around the world. Global Information has been in the business of distributing technical and market research for more than 25 years. Expanded from its original headquarters in Japan, Global Information now has offices in Korea, Taiwan, Singapore, Europe and the United States.

Media Contact:

Jeremy Palaia Global Information, Inc., 1-860-674-8796, Press@gii.co.jp

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SOURCE Global Information, Inc.

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