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Webster Upgrades ATM Technology to Improve Superior Customer Service

 

WATERBURY, Conn., March 15, 2012 /PRNewswire/ -- Webster Bank is investing in technology to upgrade its ATMs and provide a best-in-class experience for customers.  Webster ATMs will be personalized, simpler, faster and more convenient as part of our superior customer service.  These upgrades include Talking ATMs, Envelope-Free ATM Deposits, Picture Perfect Receipts, and Customized Settings.

ADA Compliant:  All 291 Webster-owned ATMs across the four-state footprint are upgraded to comply with the Americans with Disabilities Act new accessibility standards.  This includes a voice guidance option or "Talking ATM" along with Braille signage and input controls for visually impaired customers.  What Webster is doing above and beyond what's required is providing this service in both English and Spanish.  Customers can obtain headsets from branches to utilize this feature.

Envelope-Free ATM Deposits:  Webster is phasing in this deposit automation where there is no envelope required.  Right now, 37 ATMs in 20 towns showcase this envelope-free scanning feature and that number will continue to rise throughout the year.  A full rollout of all 253 Webster-owned deposit taking ATMs is expected by the end of 2012.  When visiting an Envelope-Free ATM, customers can deposit checks and cash securely without completing an envelope or deposit slip. In addition, they will be able to insert up to 30 checks and 50 bills directly with fewer clicks and screens.

Picture-Perfect Receipts:  When depositing at an Envelope-Free ATM, customers will receive the scanned images showing exactly what checks and cash were deposited on the receipt.

Customized Settings:  By the end of March, it is anticipated that all Webster-owned ATMs will allow a customized experience.  Customers will be able to set personal "Favorites".  Enabling favorites will help save time whenever a customer visits a branch ATM. These setting preferences include:

  • Language
  • Fast Cash amount
  • Printing a receipt or not
  • Ability to edit or change these anytime

Once favorite settings are selected, the choices are saved and automatically applied each time the individual customer visits a Webster ATM.  Saving time and making the customers overall banking experience more convenient is part of our Type W Personality.

Webster Financial Corporation is the holding company for Webster Bank, National Association. With $19 billion in assets, Webster provides business and consumer banking, mortgage, financial planning, trust and investment services through 168 banking offices, 473 ATMs, telephone banking, mobile banking, and the Internet. Webster Bank owns the asset based lending firm Webster Business Credit Corporation; the equipment finance firm Webster Capital Finance Corporation; and provides health savings account trustee and administrative services through HSA Bank, a division of Webster Bank. Member FDIC and equal housing lender. For more information about Webster, including past press releases and the latest annual report, visit the Webster website at www.websterbank.com.    

Media Contact:

Investor Contact:

Sarah Barr, 203-578-2287

Terry Mangan, 203-578-2318

sbarr@websterbank.com

tmangan@websterbank.com

SOURCE Webster Financial Corporation

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http://www.websterbank.com