US Airways Employees Deliver Record-setting April Operation for Customers
Airline's Service Follows Trend of Best-Ever First Quarter
TEMPE, Ariz., May 3, 2012 /PRNewswire/ -- Customers who flew US Airways (NYSE: LCC) last month were treated to the Company's best operational performance ever, which included new April records in on-time departures and arrivals, completion factor and baggage handling. April's results come on the heels of the airline's best ever first quarter performance.
"During the past four years, US Airways has led the industry in what matters most to customers – safe, reliable travel. And so far this year, our customers are experiencing our best performance ever on the most important operational metrics," said US Airways' Executive Vice President and Chief Operating Officer, Robert Isom. "I'm so proud of our 32,000 employees who work hard day after day to make sure flights depart on time and bags are delivered without issue. Thanks to their efforts, our customers are receiving extremely reliable service."
As reported to the Department of Transportation for the month of April, 99.7 percent of scheduled flights were flown and 90.6 percent of those flights arrived on-time (within 14 minutes of schedule). April's preliminary results show new record company performances in on-time arrivals, baggage handling and completion factor.
US Airways' operational performance in the first quarter was the airline's best first quarter performance ever. The New Year brought the airline's best January and March operations for on-time arrivals and departures, baggage handling and completion factor. Mild winter weather in February helped the airline to set new company records for on-time arrivals, baggage handling and completion factor, although those records were quickly surpassed in April.
As part of the airline's operational incentive program, employees have shared $1.9 million so far this year. The program pays employees $50 for each first place ranking, according to the Department of Transportation's monthly Air Travel Consumer Report, among the Big Four hub-and-spoke network airlines in on-time arrivals, baggage handling and customer satisfaction, up to $150 per month. Rankings for March will be released later this month.
US Airways was recognized in April as this year's Outstanding Airline Maintenance Group by Aviation Week and Overhaul & Maintenance magazine. The airline was honored for reducing deferred maintenance items and improving aircraft out of service numbers, both of which are instrumental in ensuring a reliable operation. Over the course of 2011, US Airways' Technical Operations team deferred fewer maintenance items under minimum equipment list (MEL) and non-essential equipment and furnishings (NEF) programs than ever before. Several new records for MEL and NEF deferrals were set throughout the course of the year for lowest day and lowest month totals.
About US Airways
US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,200 flights per day and serves more than 200 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs more than 32,000 aviation professionals worldwide, operates the world's largest fleet of Airbus aircraft and is a member of the Star Alliance network, which offers its customers more than 20,500 daily flights to 1,293 airports in 190 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. Aviation Week and Overhaul & Maintenance magazine presented US Airways with the 2012 Aviation Maintenance, Repair and Overhaul (MRO) of the Year Award for demonstrating outstanding achievement and innovation in the area of technical operations. US Airways was the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine's 50 Report for 2010 and 2011. The airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index for six consecutive years. The Corporate Equality index is a leading indicator of companies' attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. For more company information visit usairways.com, follow on Twitter @USAirways or at Facebook.com/USAirways. (LCCG)
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